Terms and Conditions

Terms and Conditions

Par. 1 General information

These Terms and Conditions define:

the rules and conditions for the sale of Goods in the STERIM Online Store, operating at https://sterim.eu, including the conclusion and performance of Sales Agreement,
the rules for the provision of electronic services by the Seller to Customers at https://sterim.eu.

The Online Store STERIM, operating at https://sterim.eu, is run by STERIM Sp. z o.o. (Limited Liability Company) with its registered office in Poznań, ul. Winogrady 118, 61-626 Poznań, for which the registration files are kept by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register, KRS number: 0000882168, NIP 972-131-44-66, REGON 388122320, share capital of PLN 6,000.00 fully paid up, telephone number (+48) 61 415 89 76.
In matters covered by the Terms and Conditions, we recommend contacting the Seller:

at the e-mail address: info@sterim.eu.
at the post address: STERIM Sp. z o.o., ul. Winogrady 118, 61-626 Poznań.

Par. 2 Definitions

The terms used in the Regulations, written with a capital letter, mean:

Working Days – days of the week from Monday to Friday, excluding public holidays,
Password – a string of characters chosen by the Customer during registration in the Store, enabling access to the Account,
Login – the Customer's email address provided by the Customer during registration, necessary to access the Account,
Customer – any entity placing or intending to place an Order in the Store or using or intending to use the services provided electronically through the Store,
Civil Code – the Act of April 23, 1964, Civil Code (Journal of Laws of 2020, item 1740, as amended),
Consumer – a Customer who is a natural person performing a legal transaction via the Store not directly related to their business or professional activity. In addition, a Customer who is a natural person concluding a contract directly related to their business activity, when the content of the contract indicates that it is not of a professional nature for that person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity, to which the provisions contained in chapters 4, 5a, and 5b of the Consumer Rights Act apply – to the extent specified in Article 7aa of the Consumer Rights Act).
Account – the Customer's personal account secured with a Password and Login, created by the Customer during the registration process in the Store, where the Customer's data and information about their Orders, including returns and complaints, are stored, and which allows the Customer to place multiple Orders in the Store without having to provide their data and delivery address each time,
Shopping Cart – an element to which the Customer can add Goods that they intend to order in the Store,
Delivery Countries – countries to which the Seller offers delivery of Goods, indicated each time on the Website in the “Delivery terms and costs” tab,
Import Fees – customs duties, taxes, fees, and other public law charges, as well as customs clearance costs and carrier services related to the introduction of Goods into the territory of a delivery country outside the European Union (Third Country),
Third Country – a country that does not belong to the European Union or the European Economic Area,
Terms and Conditions – these “Terms and Conditions of the STERIM Online Store.” With regard to services provided electronically, the Terms and Conditions are terms and conditions within the meaning of the Act on the provision of electronic services,
Force Majeure – an external event that cannot be predicted with due diligence and whose effects cannot be prevented, in particular: natural disasters, armed conflicts, acts of public authority, epidemics/pandemics, general strikes, serious failures of ICT or logistics infrastructure,
Store or Online Store – an online store called STERIM, operating at https://sterim.eu,
Seller – STERIM Sp. z o.o. (Limited Liability Company) with its registered office in Poznań, address of the registered office: ul. Winogrady 118, 61-626 Poznań, for which the registration files are kept by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register, KRS number: 0000882168, NIP 972-131-44-66, REGON 388122320, share capital of PLN 6,000.00 fully paid up,
Parties – Seller and Customer,
Website – the website at https://sterim.eu,
Goods – movable items listed and described on the Website as available, which may be the subject of a Sales Agreement, excluding movable items marked “Made to order”,
Sales Agreement – a sales agreement within the meaning of the Civil Code, concluded between the Seller and the Customer via the Store,
Consumer Rights Act – the Act of May 30, 2014 on consumer rights (Journal of Laws 2020, item 287, as amended),
Settlement Currency – the currency in which the price is presented and the payment for the Goods is settled; in particular, PLN or another currency available in the Store,
Order – a declaration of will made by the Customer via the Store using an interactive form, constituting an offer to purchase a given Goods, aimed directly at concluding a Sales Agreement between the Parties.

Par. 3 General rules

Only the following may be a Customer of the Store:

an adult natural person with full legal capacity,
a legal person,
an organizational unit without legal personality, which is granted legal capacity by law.

The condition for placing an Order in the Store is that the Customer reads the Terms and Conditions and accepts them.
The Sales Agreement is concluded in Polish, in accordance with Polish law and the Terms and Conditions.
All Goods presented in the Store are brand new, free from legal and physical defects, have been legally introduced to the Polish market, and have their original packaging.
All prices presented in the Store for each Goods are given in Settlement Currency and are expressed as a gross amount including the applicable VAT rate. Prices do not include the costs of delivery of the Goods and any costs resulting from the payment method chosen by the Customer.
The Parties are bound by the price presented in the Store for the Goods at the time the Customer places the Order.
Sales are conducted in the territory of the Republic of Poland and other countries indicated in the “Terms and Conditions of Delivery” tab available on the Website.
Delivery of Goods is possible within the territory of countries indicated by the Seller as Delivery Countries.
The presentation of Goods in the Store, including photos, drawings, illustrations, and descriptions of Goods, is for informational purposes only and does not constitute an offer within the meaning of the Civil Code.
The presentation of Goods in the Store constitutes an invitation to submit offers. An order placed by the Customer constitutes only an offer to purchase a given Good and does not result in the immediate conclusion of a Sales Agreement.
The Seller makes every effort to create photos, drawings, illustrations, and descriptions of the Goods. In case of any doubts regarding the Goods before placing an Order, the Customer may contact the Seller in the manner specified in paragraph 1(3) of the Terms and Conditions.
The Store accepts Orders 24 hours a day.
The Customer may place an Order without the need to Register. The Customer has the option of Registering in the Store, which will enable them to place multiple Orders without having to provide their Customer data and delivery address each time.
If expressly stated, the manufacturer provides a warranty for the Goods. The warranty document is sent to the Customer to the e-mail address provided by them. The warranty for the Goods does not exclude, limit, or suspend the Consumer's rights resulting from the non-compliance of the Goods with the Agreement.
The Seller does not use price personalization mechanisms based on automated decision-making or customer profiling.
If the mechanisms referred to in section 15 above are implemented, the Customer will be clearly informed that the price has been adjusted for them based on the automated processing of their personal data.

Par. 3¹ Product safety

The Seller ensures that the Goods offered meet the safety requirements specified in Regulation (EU) 2023/988 (GPSR)
Each Goods available in the Store has markings enabling its identification, including information about the manufacturer, importer, batch number, or other identification enabling its tracking.
If it is found that the purchased Goods may pose a threat to health or safety, the Customer should immediately inform the Seller by sending a notification to the e-mail address: info@sterim.euor by post to the Seller's address.
The Seller shall inform Customers of any corrective measures, withdrawal of Goods from the market, or serious risks associated with the Goods by e-mail or other means of electronic communication.

Par. 4 Technical conditions

In order to use the Store, the Customer should have a device with active Internet access, enabling the launch of one of the following web browsers: Chrome, Safari, Opera, and Edge, recommended in the latest available version, an active e-mail address, and a recommended screen resolution of 1024 pixels. The use of certain features of the Store may require the activation of Java Script, the installation of an application for opening PDF files, and the acceptance of cookies. The costs associated with meeting the technical requirements specified in the previous sentences shall be borne by the Customer.
The Seller sends the Customer messages to the email address provided by the Customer as specified in the Terms and Conditions, which are digital content within the meaning of the Consumer Rights Act, solely for the purpose of proper provision of electronic services and proper performance of the Sales Agreement.
The Seller may send the following digital content to the email address provided by the Customer:

a message confirming Registration and Account creation, along with a link to activate the Customer's Account,
a statement of termination of the contract for the provision of electronic services,
information about the details of the Order placed, including the name and quantity of the Goods ordered, the total price of the Goods ordered and the selected form of payment, as well as the total cost and method of delivery of the Goods ordered, and information about the Terms and Conditions and the right to withdraw from the agreement, together with a model statement of withdrawal from the agreement,
information about the bank account for payment for the Order,
notification of successful payment and acceptance of the Order for processing,
message with an invoice or other sales document,
notification of the inability to accept the Order for processing,
information about entrusting the Goods to a courier company for delivery to the place indicated by the Customer, together with a link to track the shipment,
response to a complaint,
request to collect the Goods,
Terms and Conditions,
other digital content related to the provision of electronic services or the performance of the Sales Agreement, in particular information about the subsequent stages of Order fulfillment,
commercial information, including the Newsletter, if the Customer gives separate consent to receive it.

Par. 5 Services provided electronically

The Seller provides the following services electronically:

Account service, consisting of its creation and maintenance,
Order form service, consisting of enabling the Customer to place Orders and conclude a Sales Agreement for Goods via the Store,
Newsletter service, consisting in sending commercial information to the Customer, with their consent, to the e-mail address or telephone number provided by them.

The Customer is prohibited from using the services referred to in paragraph 1 to deliver illegal content.
The Account service is free of charge. An Account may be created independently of an Order or when placing an Order.

In order to create an Account, it is necessary to:

correctly fill in all the required fields of the registration form available on the Website, including providing the Customer's details, i.e., first name, last name, company name, address (registered office, place of residence, delivery address), delivery address, e-mail address, and phone number; whereby a Customer who is not a Consumer and whose details are already in the Seller's database only provides their tax identification number, and the rest of their details will be completed automatically using the REGON API application, and
read the Terms and Conditions and accept the Terms and Conditions by the Customer, and
read the Privacy Policy and accept the Privacy Policy by the Customer, and
select the “Register” option or another option with equivalent content.

Fulfilling the conditions specified in section 3(a) above is tantamount to the Customer's willingness to conclude an agreement for the provision of Account services by electronic means,
After fulfilling the conditions specified in section 3(a) above, the Seller will send a message to the email address provided by the Customer during registration, confirming the Customer's registration in the Store and the creation of an Account, along with a link enabling the activation of the Account. The Account is activated by opening the link. The moment of Account activation is the moment of conclusion of the agreement for the provision of Account services by electronic means between the Parties.
The Account is available to the Customer who logs in to it by entering their Login and Password. The Customer is responsible for the consequences of sharing their Login or Password with third parties. In order to increase the security of transactions made through the Store, it is recommended that the Customer comply with the following rules in particular:
- not disclose the Login or Password to persons not authorized by the Customer to access the Account,
- enter the Login and Password in a manner that prevents other persons from learning them,
- not write down the Password,
- change the Password from time to time.
The Account service is provided for an indefinite period.
The Customer may at any time and without giving any reason cancel the Account service by:

clicking on the “Delete Account” option or another equivalent option available after logging into the Account, or
filling in the account deletion form available at https://sterim.eu/webpage/rozwiazanie-umowy-o-swiadczenie-uslugi-kontaand sending it to the Seller to the e-mail address indicated in paragraph 1(3),
sending a request to delete the Account to the Seller at the email address indicated in paragraph 1(3),
which is tantamount to a request to delete all data stored in the Account and terminate the contract for the provision of the Account service by electronic means. Deletion of the Account does not affect the performance of Sales Agreements already concluded, unless the Parties agree otherwise.
1. The Seller may terminate the contract for the provision of the Account service by electronic means with 14 days' notice if the Customer has not been active in the Store, in particular has not placed an Order or logged into the Account within 12 months of the last activity.
2. The Seller may terminate the contract for the provision of Account services by electronic means with immediate effect if any of the following circumstances occur:
  - the purpose of registration in the Store or the manner in which the Customer uses the services is clearly contrary to the rules and purpose of the Store's operation,
  - the Customer's activity is contrary to applicable law or moral standards, or incites violence or crime, or violates the rights of third parties,
  - it has received official notification of the unlawful nature of the data provided by the Customer or related activities,
  - it has obtained reliable information about the unlawful nature of the data provided by the Customer or related activities and has notified the Customer of its intention to block the Customer's access to the Account,
  - the Customer sends unsolicited commercial information,
  - the Customer grossly or persistently violates the provisions of the Terms and Conditions.
3. A statement of termination of the Account service agreement submitted by the Seller electronically will be sent to the email address provided by the Customer during registration.
4. Termination of the contract for the provision of Account services by electronic means by the Seller is tantamount to the deletion of all data stored in the Account and the termination of this contract but does not affect the performance of Sales Agreements already concluded, unless the Parties agree otherwise.

The Order form service is free of charge. The Seller enables Customers to place Orders in the Store free of charge by completing the Order form.

Completing the Order form consists of performing the following actions:
- adding the selected quantity of Goods to the Shopping Cart,
- clicking on the “Order” option or another equivalent option,
- selecting the delivery method,
- selecting the payment method,
- logging into the Account (in which case the Customer's details are filled in automatically) or, in the case of placing an order without logging in, providing the Customer's details, i.e. first name, last name, company name, address (registered office, place of residence, delivery address), delivery address, e-mail address, telephone number, whereby a Customer who is not a Consumer and whose details are already in the Seller's database only provides their tax identification number, and the rest of their details will be filled in automatically after clicking on the “Download data” option;
- clicking on the “Proceed to confirmation” option or another equivalent option,
- reviewing the Order summary,
- reviewing the Terms and Conditions and accepting the Terms and Conditions,
- reviewing the Privacy Policy and accepting the Privacy Policy,
- selecting the option “I have read my right to withdraw from the contract, the Terms and Conditions, and the Privacy Policy” or another equivalent option,
- clicking on the option “I order with the obligation to pay” or another equivalent option.
The contract for the provision of the Order form service by electronic means comes into effect when it is made available for the purpose of placing an Order and expires when the Customer places an Order in accordance with section 4(a) or ceases to use this form before clicking on the option “I order with the obligation to pay” or another equivalent option.

The Newsletter service consists in sending information about the Seller's Goods, promotions, or offers free of charge to the e-mail address provided by the Customer.

In order to use the Newsletter service, the Customer:
- provides their e-mail address on the Store's website in the field “Subscribe to the Newsletter and receive information about new products and promotions” or another equivalent field, or
- when registering an Account or placing an Order, selects the “Subscribe to the Newsletter” option or another equivalent option and provides the email address for Seller to send commercial information, and
- consents to the processing of personal data in accordance with the Privacy Policy, and to receiving commercial information in this form and to the use of telecommunications terminal equipment by the Seller for this purpose in accordance with the Act of July 12, 2024, Electronic Communications Law, and
- clicks on the “Add address” option or another equivalent option.
The Newsletter service is provided for an indefinite period.
The Customer may unsubscribe from the Newsletter service at any time and without giving any reason by:

clicking on the “Unsubscribe from Newsletter” option or another equivalent option available after logging into the Account, or
clicking on the link at the end of each e-mail containing the Newsletter, or
sending a statement of resignation from the Newsletter service to the Seller's e-mail address indicated in paragraph 1(3),

which is tantamount to terminating the contract for the provision of the Newsletter service by electronic means.

The SMS service consists of sending information about the Seller's Goods, promotions, or offers free of charge to the phone number provided by the Customer.

In order to use the SMS service, the Customer:
- during Account registration or when placing an Order, selects the option “Sign up for SMS services” or another equivalent option and provides the phone number for Seller to send commercial information, and
- consents to the processing of personal data in accordance with the Privacy Policy, and to receiving commercial information in this form and to the Seller's use of telecommunications terminal equipment for this purpose in accordance with the Act of July 12, 2024, Electronic Communications Law, and
- clicks on the “Add phone number” option or another equivalent option.
The SMS service is provided for an indefinite period.
The Customer may opt out of the SMS service at any time and without giving a reason by:

clicking on the “Unsubscribe from SMS service” option or another equivalent option available after logging into the Account, or
sending a statement of resignation from the SMS service to the Seller's e-mail address indicated in paragraph 1(3),

which is tantamount to terminating the contract for the provision of SMS services by electronic means.

The provision of personal data by the Customer referred to in sections 3, 4, 5, and 6 is necessary for the Seller to provide services electronically.
The Seller shall not be liable for technical problems or technical limitations occurring in the computer equipment, end device, ICT system, or telecommunications infrastructure used by the Customer, which prevent the Customer from using the Store properly.
The Seller shall not be liable for any interruptions in the use of the Store due to technical reasons, including in particular maintenance, inspection, replacement of equipment, or other reasons beyond its control, nor for the consequences of such interruptions.
The Seller reserves the right to periodically suspend the operation of the Store and to completely discontinue the availability of the Store without prior notice to the Customer and without giving reasons for such action.
We recommend that complaints regarding services provided electronically be submitted to the following e-mail address: info@sterim.eu.
The complaint referred to in section 11 should specify the type of request and provide the Seller with contact details for the Customer, including at least an e-mail address. The Seller shall respond to the Customer's complaint within 14 days of its receipt, to the email address provided by the Customer, and if no such address is provided, to the email address from which the Customer sent the complaint or to the Customer's mailing address.

Par. 6 Placing an Order, concluding a Sales Agreement, payment, and order fulfillment

The Customer may place orders in the Store 24 hours a day via the Website in accordance with the rules set out in this paragraph.
The Customer may place an Order after logging into their Account or without logging into their Account as a guest of the Store. The Seller shall inform the Customer of changes in the status of the Order at the e-mail address provided by the Customer.
The Customer places an Order by completing the Order form in accordance with paragraph 5(4)(a). By clicking on the “Order with obligation to pay” option or another equivalent option, the Customer places an Order and expresses their willingness to conclude a Sales Agreement in the quantity and at the price and under the conditions specified in the Order and the Terms and Conditions (offer). By clicking on the “Order with obligation to pay” option or another equivalent option, the Customer confirms that if the offer is accepted by the Seller, the Order entails the obligation to pay the price together with delivery costs.
The Customer may choose one of the following payment methods:

via electronic payment systems: VISA or MASTERCARD (credit or debit card), quick transfer by logging into an online account, BLIK, electronic wallet, provided by PayU. (so-called quick transfer);
by traditional transfer to the Seller's bank account indicated in the information sent to the Customer's e-mail address;
cash on delivery to the courier delivering the order, by card or cash, for orders not exceeding PLN 1,000.00 gross.

The Customer selects the payment method when placing the Order. The selected payment method may affect the time of Order fulfillment.
Immediately after placing the Order, the Customer will receive information about the details of the Order to the e-mail address provided, including the name and quantity of the Goods ordered, the total price of the Goods ordered and the selected form of payment, as well as the total cost and method of delivery of the Goods ordered, as well as information about the Terms and Conditions and the right to withdraw from the contract, together with a model withdrawal form, and - if the Customer chooses to pay by traditional bank transfer - information about the bank account number to which the Customer is required to pay the amount indicated in the Order details.
Sending the information about the details of the Order referred to in section 6 above:

is tantamount to the Seller's acceptance of the offer to conclude a Sales Agreement on the terms and conditions resulting from the Order and the Terms and Conditions, and confirmation of the conclusion of the Sales Agreement,
is not tantamount to the commencement of the Order's execution. The condition for commencing the execution of the Order is the payment of the Order by the Customer within the time limit specified in section 8 below. Until the Order is paid for, the Order has the status “Pending”.

The Customer is obliged to make the payment:

within 14 days of receiving the bank account number - if the Customer chooses to make the payment by traditional bank transfer,
immediately after being redirected to the electronic payment system website - if the Customer chooses to pay via the PayU electronic payment system (so-called Fast Transfer),
upon delivery by the courier.

If the Customer chooses to pay via PayU electronic payment systems (so-called quick transfer), after placing the Order, the Customer will be redirected to the website supporting the electronic payment system.
If the Customer fails to make the payment within 14 days in accordance with section 8 above, the Order shall be canceled. In such a case, the Seller shall send the Customer information about the cancellation of the Order to the e-mail address provided by the Customer. Cancellation of the Order is tantamount to the Seller's withdrawal from the Sales Agreement, without setting an additional payment deadline for the Customer. The Customer may place a new Order.
The prices presented in the Store are given in the Settlement Currency appropriate for the given language version or country of delivery. The final price, including VAT and delivery costs, is indicated in the Order summary.
The Seller may apply additional Order verification procedures outside the territory of the Republic of Poland (e.g., 3-D Secure, delivery address verification, tax identification number verification for Customers who are not Consumers). In the event of reasonable doubts as to the identity of the Customer or the correctness of the payment, the Seller may suspend the execution of the Order until the verification is completed, of which it shall immediately inform the Customer.
In the case of payments made in a currency other than PLN, the price of the Goods shall be converted by the payment operator or the Customer's bank according to their applicable exchange rates and fee tables. The Seller shall not be liable for currency conversion costs and bank fees incurred by the Customer.
After paying for the Order, the Customer will receive an email to the address provided, informing them that the Order has been forwarded for processing and that the Order status has changed to “In progress,” as well as an invoice.
Consumers who wish to receive a VAT invoice are required to inform the Seller of this before placing an Order.
The Customer agrees to receive invoices from the Seller electronically to the email address provided by the Customer. If the Customer wishes to receive a VAT invoice in paper form, they are required to clearly inform the Seller of this before placing the Order. VAT invoices are sent to the address or email address provided by the Customer in their Account or when placing an Order. In the case of a Customer who is not a Consumer, their data for issuing a VAT invoice is collected by the Seller from the Central Statistical Office (GUS).

Par. 6¹Sanctions

The Seller does not deliver to countries, persons, and entities subject to international sanctions, to the extent resulting from generally applicable laws.
If the Seller becomes aware that the performance of the Sales Agreement would violate such provisions, the Seller shall be entitled to withdraw from the Sales Agreement within 30 days of its conclusion by sending a statement to the Customer's e-mail address.

Par. 7 Order fulfillment and delivery of Goods

The fulfillment of the Order shall commence after the Customer has paid for the Order in a timely manner in accordance with par. 6 sec. 8, i.e.:

if the Customer chooses to pay by traditional bank transfer – the Order shall be processed once the price for the purchased Goods together with the delivery costs has been credited to the Seller's bank account,
if the Customer chooses to pay via electronic payment systems – the Order will be processed once the Seller receives confirmation of payment from the entity operating the system.
if the Customer chooses to pay cash on delivery – the Order is processed once the order is received.

Immediately after the Order is processed, the Customer will receive an email to the address provided, informing them that the Order has been processed and its status has changed to “In progress.”
Order fulfillment includes shipping the Goods (i.e., entrusting the Goods to a courier company for delivery to the address provided by the Customer) and delivery of the Goods by the courier company.
The approximate time of shipment of the Goods in the case of delivery within the territory of the Republic of Poland is 48 hours from the moment of commencement of the Order as specified in section 1. Immediately after the Goods are shipped, the Customer will receive an email to the address provided with information about the shipment and the change of the Order status to “Shipped,” along with a link to track the shipment.
The approximate delivery time for Goods by courier for deliveries within the territory of the Republic of Poland is 48 hours from the moment the Goods are handed over by the Seller.
The delivery of Goods is carried out within the territory of the Delivery Countries, to the address indicated in the Order form.
When placing an Order, the Customer may choose one of the following methods of delivery of the Goods:

via the InPost courier company,
via the DPD courier company,
to an InPost Parcel Locker – only possible for certain Goods weighing less than 25 kg and of size C.

For deliveries outside the territory of the Republic of Poland, the Seller provides the names of carriers appropriate for the country of delivery. The current list of carriers, size restrictions, and delivery terms is published in the “Terms and Costs of Delivery” tab. The dates indicated in the Terms and Conditions are approximate and may be extended for reasons attributable to carriers, customs clearance, or other circumstances beyond the Seller's control.
For deliveries to third countries, the Customer is obliged to pay Import Fees.
Detailed information on the methods, costs, and terms of delivery of the Goods, including any terms of free delivery of the Goods, is available on the Website in the “Terms and Costs of Delivery” tab at https://sterim.eu/webpage/warunki-koszty-dostawy.html and forms an integral part of the Terms and Conditions.
The delivery charges for the Goods are calculated automatically at the time of placing the Order and depend on the selected delivery method.
The Customer is informed of the final total cost of delivery of the ordered Goods, which the Customer is obliged to bear, in the Order summary, before clicking on the “Order with obligation to pay” option, and in the information about the Order details sent to the Customer's e-mail address, in accordance with paragraph 6(6) of the Terms and Conditions.
Delivery costs are included in the VAT invoice or receipt.
Upon delivery of the Goods, the benefits and burdens associated with the Goods, as well as the risk of accidental loss or damage to the Goods, shall pass to the Customer.
In the case of a Consumer, the risk of accidental loss or damage to the Goods shall pass to the Consumer upon taking possession of the Goods by the Consumer or a third party designated by the Consumer other than the carrier.
A Customer who is not a Consumer or a natural person concluding a contract directly related to their business activity, when the content of this contract indicates that it is not of a professional nature, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity, is obliged to inspect the parcel with the Goods in the presence of the courier to check whether the parcel has not been damaged during transport and whether it is complete, and in the event of damage or shortages, is obliged to draw up a report in the presence of the courier and inform the Seller of this fact within 7 days, sending a copy of the report to the Seller, under pain of not considering the complaint referred to in paragraph 10(7).

Paragraph 8 Discounts and promotions

The Seller reserves the right to grant discounts on the price of the Goods.
The Seller does not grant discounts on delivery costs.
The Seller reserves the right to conduct temporary promotional campaigns.
Discounts are not cumulative. In the case of several discounts on the price of a given Goods, only the highest discount applies.
The manner in which the Seller informs about the price reduction is specified in the Act on informing about the prices of goods and services.
In the event of a price reduction for the Goods, the Seller shall inform the Consumer of the lowest price for the Goods applicable in the 30 days prior to the price reduction. In the case of Goods available in the Store for less than 30 days, the lowest price applicable from the date on which the Goods were first offered in the Store shall be indicated.

Par. 9 Consumer Complaints

The basis and scope of the Seller's liability to the Consumer for the conformity of the service with the contract are specified in the Consumer Rights Act in Chapter 5a and other provisions of applicable law. Complaints and claims regarding the non-conformity of the Goods with the Sales Agreement should be reported in accordance with these provisions.
The Seller recommends that complaints regarding Goods purchased by the Consumer be submitted by completing the complaint form available on the Website and then sending this form to the e-mail address: reklamacje@sterim.eu.
The Seller recommends that the complaint should include at least:

the Consumer's first name, last name, address, e-mail address, and possibly telephone number,
the order number of the Goods that are the subject of the complaint,
the invoice or receipt number,
the Goods subject to the complaint,
a request for the Goods to be brought into compliance with the Sales Agreement or a statement of price reduction or withdrawal from the Sales Agreement,
justification for the complaint, including, in particular, a detailed description of the non-compliance of the Goods with the Sales Agreement and the date of its discovery

In the case of a complaint concerning Goods purchased by the Consumer, the Customer who is a Consumer shall make the Goods available to the Seller. The Seller shall collect the Goods from the Customer at its own expense. For this purpose, the Customer shall choose one of the options proposed by the Seller and most convenient for the Customer for the collection of the Goods subject to complaint, e.g. by courier, parcel locker or directly at the address: STERIM Sp. z o.o., ul. Strzeszyńska 66, 60-479 Poznań.
The Consumer is asked to attach a copy of the VAT invoice or receipt to the Goods made available or returned to the Seller; attaching them may speed up the processing of the complaint.
The Consumer is requested to make the Goods available to the Seller, if possible, in their original, undamaged packaging, in a manner that protects the Goods from damage.
The Seller reserves the right not to accept so-called cash on delivery shipments from the Consumer (a shipment which requires the recipient to pay the amount indicated in the consignment note by the sender of the shipment) if this involves the need to make a cash payment and the Seller has not ordered such a shipment.
In order to clarify any doubts regarding the complaint, the Seller may contact the Consumer at the address, e-mail address, or telephone number provided by the Consumer.
The Seller shall consider the Consumer's complaint within 14 days of receiving it.
The response to the complaint shall be sent to the address provided by the Consumer (if the complaint was sent by post) or to the e-mail address (if the complaint was sent by e-mail or via the complaint form).
If the complaint is deemed unjustified, the Consumer shall collect the Goods subject to the complaint within 14 days of receiving the response to the complaint.
The Seller does not anticipate participation in proceedings for out-of-court settlement of consumer disputes regulated by the Act of September 23, 2016, on out-of-court settlement of consumer disputes (Journal of Laws 2016, item 1823, as amended). The consumer has the option of using the online dispute resolution system available through the European online dispute resolution platform at europa.eu/consumers/odr.

Paragraph 10 Complaints from Customers who are not Consumers

The Seller is liable to a Customer who is not a Consumer for the proper functioning and quality of the delivered Goods under the terms and conditions set out in this paragraph. At the same time, the Seller and the Customer who is not a Consumer exclude the Seller's liability to the Customer who is not a Consumer for physical and legal defects of the Goods (warranty) regulated by the provisions of Articles 556-576 of the Civil Code, subject to paragraph 18 below.
The Seller is liable to the Customer who is not a Consumer if the Goods have a physical defect. A physical defect consists in the non-compliance of the Goods with the contract. The Goods are not in conformity with the contract if:

they do not have the properties that an item of this type should have due to the purpose specified in the contract or resulting from the circumstances or intended use;
they do not have the properties which the Seller assured the Customer who is not a Consumer of, including by presenting a sample or model;
they do not fit for the purpose which the Customer who is not a Consumer informed the Seller of when concluding the contract, and the Seller did not raise any objections as to such purpose;
they were delivered to the Customer who is not a Consumer in an incomplete state.

The Seller is liable to the Customer who is not a Consumer for physical defects that existed at the time of transfer of risk to the Customer who is not a Consumer or resulted from a cause inherent in the delivered Goods at that time.
The Seller is exempt from liability for defects in the Goods if the Customer who is not a Consumer was aware of the defect at the time of delivery of the Goods.
The Seller shall be liable for physical defects that are not hidden defects if the defect is discovered before the Goods are collected by the Customer who is not a Consumer and the Customer notifies the Seller thereof in the manner specified in section 7 below.
Quantitative defects (shortages) of the Goods do not constitute a hidden defect.
A Customer, who is not a Consumer, is obliged to notify the Seller of the discovery of a defect that is not a hidden defect, including a quantitative deficiency, within 7 days of receiving the Goods. The Seller shall not be liable for defects that are not hidden defects reported after this period.
If a Customer, who is not a Consumer, discovers quality defects that are hidden defects, they are obliged to notify the Seller within 7 days of their discovery. The Seller shall not be liable for defects reported after this period.
Complaints by a Customer who is not a Consumer may only be submitted by completing the complaint form available on the Website https://sterim.eu/webpage/reklamacje and then sending this form to the e-mail address reklamacje@sterim.eu.
The complaint must include at least: first name, last name, company name, address, email address, sales invoice, Goods which are subject of complaint, the Customer’s request, justification for the complaint, including in particular a detailed description of the defect, photographic documentation, and a copy of the VAT invoice.
A Customer, who is not a Consumer, is obliged to deliver the defective Goods at their own expense and risk, in the original, undamaged packaging, in a manner that protects the Goods from damage during transport, to the address of STERIM Sp. z o.o., ul. Strzeszyńska 66, 60-479 Poznań, unless the Seller undertakes to inspect the Goods at the place of use of the Goods by that Customer.
The Seller shall examine the complaint within 14 working days of receiving a correctly prepared and complete complaint, in accordance with paragraphs 9, 10, and 11, and the Goods which are subject of complaint, and if the Seller receives the complaint and the Goods on different days, from the date of receipt of the latest. If the Seller has undertaken to inspect the Goods at the place of use, the requirement to deliver the Goods shall not apply. Within the time limit specified in the first sentence of this paragraph, the Seller shall send to the Customer who is not a Consumer, to the e-mail address from which the complaint was sent, information about the rejection or acceptance of the complaint and the manner and time limit for removing the defect or delivering Goods free from defects. The deadline for removing the defect or delivering Goods free from defects shall not exceed 30 days from the expiry of the deadline specified in the first sentence of this paragraph. In cases justified by technical, technological, or other reasons beyond the Seller's control, in particular those attributable to the manufacturer, of which the Seller shall immediately inform the Customer, this period shall be automatically extended, without the need to make any additional statements, by the additional time needed to remove the defect or deliver Goods free from defects, caused by these reasons, but not longer than another 30 days.
If the complaint is considered justified, the Seller shall, at its discretion, remove the physical defect of the Goods or deliver Goods free from defects or refund the price.
In the event of an unjustified complaint, in particular in the event of no defect, as well as in the event that the defect arose for reasons attributable to the Customer who is not a Consumer or an entity other than the Seller, all costs incurred by the Seller as a result of an unjustified complaint, in particular travel, labor, inspection, testing, and transportation costs, shall be borne by the Customer who is not a Consumer, and furthermore, the Customer shall be obliged to collect the Goods subject to complaint at their own expense within 14 days of receiving a response to the complaint. If the Customer fails to collect the Goods within the time limit specified in the above sentence, the Seller shall be entitled to demand payment of a contractual penalty of PLN 123.00 gross for each day of storage of the Goods by the Seller. The Seller shall be entitled to claim compensation in excess of the amount of the contractual penalty.
If the documentation specifying the conditions of use of the Goods requires the Customer to perform preventive maintenance, including warranty inspections, the Customer who is not a Consumer is responsible for meeting these requirements, under pain of losing the right to report defects.

The Seller's liability to a Customer who is not a Consumer for defects in the Goods does not cover:
Goods for which the price has not been paid in full or in part on time,
Goods installed or used contrary to the contract, their intended purpose, or contrary to the recommendations of the Seller or manufacturer,
defects arising during or as a result of repairs, alterations, or structural changes to the delivered Goods made by or on behalf of the Customer without prior notification and written consent of the Seller and the manufacturer,
defects arising during transport,
defects due to which the price has been reduced,
Goods for which the Customer has not met the requirements specified in section 15,
faults, defects, and damage resulting from accidents or other circumstances beyond the Seller's control,
defects arising as a result of mechanical damage, improper use, or maintenance,
defects resulting from natural wear and tear,
Goods without proof of purchase,
Goods used after the defect appeared.
The Seller shall not be liable for damages incurred by a Customer who is not a Consumer as a result of a physical defect, in particular for damages incurred by the Customer as a result of concluding a contract without knowing about the existence of the defect, including in particular, the Seller shall not be liable for any benefits lost by the Customer or obliged to reimburse the Customer for the costs of concluding the contract, the costs of collection, transport, storage, and insurance of the Goods, or the reimbursement of the Customer's expenses incurred in connection with the Goods, or for damage suffered by the Customer in connection with the notification of the defect and the complaint procedure described in this paragraph, including, in particular, the Seller is not obliged to reimburse the costs of delivery of the Goods subject to complaint, the packaging of the Goods, transport, travel and accommodation of the Customer, nor to repair the damage suffered by the Customer in connection with the non-performance or improper performance by the Customer of a contract concluded with a third party, in particular on account of contractual penalties imposed on the Customer.

Par. 11 Withdrawal from the contract

A consumer who has concluded a Sales Agreement may withdraw from it within 14 days without giving any reason, in accordance with Article 27 of the Consumer Rights Act.
The deadline for withdrawal from the Sales Agreement expires after 14 days from the date of delivery of the Goods (i.e., the date on which the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of the Goods). In the case of a Sales Agreement covering multiple Goods that are delivered separately, in batches, or in parts, the deadline for withdrawing from the Sales Agreement expires after 14 days from the date of delivery (i.e., taking possession) of the last Good, batch, or part by the Consumer or a third party other than the carrier indicated by them. Please send your statement of withdrawal from the Sales Agreement to the following address: STERIM Sp. z o.o., ul. Winogrady 118, 61-626 Poznań, or to the following e-mail address: info@sterim.eu.
The statement of withdrawal from the Sales Agreement may be submitted on the form attached to the Terms and Conditions, but this is not mandatory.
To meet the deadline for withdrawal from the Sales Agreement, it is sufficient to send the statement before the expiry of that period.
Within 14 days of receiving the statement of withdrawal from the Sales Agreement, the Seller shall refund the Consumer all payments made by them, including the costs of delivery of the Goods, except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard method of delivery offered by the Seller.
The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of refund which does not involve any costs for him.
The Seller may withhold the refund of payments received from the Consumer until the Goods are returned or the Consumer provides proof of their return, whichever occurs first.
The Consumer is obliged to return the Goods to the Seller at the following address: STERIM Sp. z o.o., ul. Strzeszyńska 66, 60-479 Poznań, or to hand over the Goods to a person authorized by the Seller to collect them immediately, but no later than within 14 days from the date on which he withdrew from the Sales Agreement. This deadline will be met if the Goods are returned before the deadline expires.
The Consumer is requested to return the Goods, if possible, in their original, undamaged packaging, in a manner that protects the Goods from damage.
A Consumer who has withdrawn from the Sales Agreement is obliged to bear:

additional costs incurred by the Consumer in connection with choosing a method of delivery of the Goods other than the cheapest standard method of delivery offered by the Seller,
the direct costs of returning the Goods; the amount of these costs depends on the size and quantity of the returned Goods, and if all the purchased Goods are returned, the amount of these costs should be similar to the costs of delivery of these Goods to the Consumer by the Seller.

In the case of deliveries outside the territory of the Republic of Poland, a Customer who is not a Consumer shall deliver the Goods subject to complaint to the place indicated by the Seller at their own expense and risk.
The Consumer shall be liable only for any reduction in the value of the Goods resulting from their use in a manner exceeding that necessary to ascertain the nature, characteristics, and functioning of the Goods.
The Consumer shall not have the right of withdrawal in the cases specified in the provisions of the Consumer Rights Act, i.e., in particular in the case of a Sales Agreement:

in which the subject of the service is non-prefabricated Goods, manufactured according to the Consumer's specifications or serving to satisfy his individual needs;
in which the subject of the service is Goods that spoil quickly or have a short shelf life;
in which the subject of the service is Goods delivered in sealed packaging which, once opened, cannot be returned for health or hygiene reasons, if the packaging was opened after delivery,
in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items.

Par. 11a Force Majeure

Neither Party shall be liable for non-performance or improper performance of obligations under the Sales Agreement to the extent that this is caused by Force Majeure.
The Party affected by Force Majeure shall immediately notify the other Party of the occurrence and expected duration of the obstacle and shall exercise due diligence to limit its effects.
The running of contractual deadlines shall be suspended for the duration of the Force Majeure event. The provisions of this paragraph shall not limit the Consumer's rights under mandatory provisions of law.

Par. 12 Protection of personal data and cookies

The rules for the protection of Customers' personal data and so-called cookies are set out in the Privacy Policy available on the Store's Website at https://sterim.eu/webpage/polityka-prywatnosci.html.

Par. 13 Posting reviews in the Online Store

The Seller allows Customers registered on the Website to post reviews in the Online Store.
The Seller ensures that the reviews published on the Website come from Customers who have used or purchased the Goods.
Customers may post reviews after concluding a Sales Agreement, and reviews may be posted at any time. Each time after concluding a Sales Agreement, the Seller sends the Customer an e-mail message containing a personal link where the Customer can post a review.
At the same time, the Seller informs the Customer which reviews have been verified by the Seller in this respect, by placing an appropriate graphic or verbal and graphic mark next to the review.
The Seller does not edit the Reviews posted by Customers but reserves the right to remove or refuse to publish a review at any time if it finds that the review is contrary to these Terms and Conditions or law.
The Customer should formulate opinions in a reliable, honest, and substantive manner, using correct language as far as possible and without using profanity or other words commonly considered offensive.
It is prohibited to post opinions:

without first using the Store;
that constitute unfair competition within the meaning of Article 3 of the Act of April 16, 1993, on combating unfair competition;
that violate the personal rights of the Seller or a third party;
by paid users in order to artificially increase the rating of the Goods.

The Seller may at any time verify whether the opinions posted comply with the Terms and Conditions, and in particular whether they come from Customers who have actually purchased the Goods. Upon receipt of a report from the Customer, the Seller shall take appropriate action, within its capabilities, to verify the opinion posted.

Par. 14 Final provisions

The Terms and Conditions form an integral part of the Sales Agreement concluded by the Parties. The Parties are bound by the Terms and Conditions in the wording valid at the time of placing the Order by the Customer.
By accepting the Terms and Conditions, the Customer declares that the Terms and Conditions have been made available to them in a manner enabling them to obtain, reproduce, and record the content of the Terms and Conditions using the ICT system they use, and that they have read the Terms and Conditions and accept the provisions contained therein.
In matters not covered by the Terms and Conditions, the relevant applicable legal provisions shall apply, including the provisions of the Civil Code and the Consumer Rights Act.
The Terms and Conditions do not limit or exclude the rights of the Customer, in particular the Consumer, which are granted to them under mandatory provisions of law. In the event of a conflict between the provisions of the Terms and Conditions and these provisions, the mandatory provisions of law shall prevail. Provisions of agreements that are less favorable to the Consumer are invalid and shall be replaced by the provisions of the Consumer Rights Act.
The Terms and Conditions are made available to Customers free of charge, in electronic form, which allows them to be downloaded, saved, and printed:

on the Website operating at https://sterim.eu,
by sending the Terms and Conditions to the Customer's e-mail address.

By registering in the Store or placing an Order, the Customer declares that all data provided by them is true and up-to-date. The Customer undertakes to inform the Seller of any changes to their data, in particular their address and e-mail address.
The law applicable to the contract for the provision of electronic services and the Sales Agreement concluded by the Parties is Polish law, subject to the following sentence. In the event of concluding a Sales Agreement with a Consumer who has their habitual residence in another EU/EEA Member State, the choice of Polish law does not deprive the Consumer of the protection granted to them by provisions which, in accordance with the law of that country, cannot be contractually excluded. The Consumer may pursue claims related to the Sales Agreement before the courts competent according to the laws of their country of residence.
Any disputes arising between the Parties in connection with the agreement for the provision of electronic services or the Sales Agreement shall be resolved in the first instance through negotiation with the intention of amicably resolving the dispute. Disputes between the Seller and a Customer who is not a Consumer, which cannot be resolved through negotiation, shall be settled by a Polish court competent for the Seller's registered office, subject to the following sentence. If the Customer is a Consumer or a natural person conducting business activity referred to in Article 7aa of the Consumer Rights Act, the jurisdiction of the court shall be determined according to general rules.
The Seller reserves the right to amend the provisions of the Terms and Conditions if the need to introduce changes results directly from a change in the law or the manner or rules of operation of the Store, in particular a change in the methods of delivery or forms of payment. A change in the Seller's details, in particular the address, e-mail address, or telephone number, does not constitute an amendment to the Terms and Conditions and will be notified by an announcement on the Website https://sterim.eu, and is effective on the date of the announcement of the change. The Seller shall inform Customers about the content of the amendments to the Terms and Conditions by placing information about the amendment to the Terms and Conditions on the Website https://sterim.eu, containing a summary of the amendments to the Terms and Conditions. Customers will also be notified of the change to the Terms and Conditions at the email addresses they have provided. Notification of the change to the Terms and Conditions will be made no later than 14 calendar days before the amended Terms and Conditions come into force. Amendments to the Terms and Conditions shall enter into force on the date specified in the notification of the amendment, but not earlier than 14 calendar days after the notification of the amendments to the Terms and Conditions, with the proviso that the amended Terms and Conditions shall be binding on the Customer unless the Customer terminates the contract for the provision of electronic services within 14 days of receiving the notification of the amendment. Orders placed by Customers before the amendments to the Terms and Conditions come into force will be processed in accordance with the Terms and Conditions in force at the time of placing the Order.
The personal data of Customers and users of the Website will be processed in accordance with the rules set out in the Seller's privacy policy available at https://sterim.eu/webpage/polityka-prywatnosci.html.
In the event of any discrepancies between the Polish version of the Terms and Conditions and the other versions, the Polish version shall be binding, subject to the mandatory provisions of the law applicable to the Consumer's place of residence.

The Terms and Conditions are effective as of June 1, 2025.

Appendices to the Terms and Conditions of the STERIM Online Store

Appendix 1 - “Model withdrawal form” constituting Appendix 2 to the Consumer Rights Act

Appendix 2 - “Model Complaint Form”

Appendix 3 - “Model Form for Termination of the Agreement for the Provision of Account Services by Electronic Means”

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