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Right to cancel

In accordance with applicable EU laws governing distance contracts, the Consumer has the right to withdraw from the contract without giving any reason within 14 days. Exercising this right requires submitting a written statement of withdrawal from the contract. The return of the goods is also required. Detailed rules governing the withdrawal process are set out in the Terms and Conditions, Section 11 – Withdrawal from the Contract.

Documents for download: Withdrawal from the contract form

Par. 11 Withdrawal from the contract

  1. A consumer who has concluded a Sales Agreement may withdraw from it within 14 days without giving any reason, in accordance with Article 27 of the Consumer Rights Act.
  2. The deadline for withdrawal from the Sales Agreement expires after 14 days from the date of delivery of the Goods (i.e., the date on which the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of the Goods). In the case of a Sales Agreement covering multiple Goods that are delivered separately, in batches, or in parts, the deadline for withdrawing from the Sales Agreement expires after 14 days from the date of delivery (i.e., taking possession) of the last Good, batch, or part by the Consumer or a third party other than the carrier indicated by them. Please send your statement of withdrawal from the Sales Agreement to the following address: STERIM Sp. z o.o., ul. Winogrady 118, 61-626 Poznań, or to the following e-mail address: info@sterim.eu.
  3. The statement of withdrawal from the Sales Agreement may be submitted on the form attached to the Terms and Conditions, but this is not mandatory.
  4. To meet the deadline for withdrawal from the Sales Agreement, it is sufficient to send the statement before the expiry of that period.
  5. Within 14 days of receiving the statement of withdrawal from the Sales Agreement, the Seller shall refund the Consumer all payments made by them, including the costs of delivery of the Goods, except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest standard method of delivery offered by the Seller.
  6. The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of refund which does not involve any costs for him.
  7. The Seller may withhold the refund of payments received from the Consumer until the Goods are returned or the Consumer provides proof of their return, whichever occurs first.
  8. The Consumer is obliged to return the Goods to the Seller at the following address: STERIM Sp. z o.o., ul. Strzeszyńska 66, 60-479 Poznań, or to hand over the Goods to a person authorized by the Seller to collect them immediately, but no later than within 14 days from the date on which he withdrew from the Sales Agreement. This deadline will be met if the Goods are returned before the deadline expires.
  9. The Consumer is requested to return the Goods, if possible, in their original, undamaged packaging, in a manner that protects the Goods from damage.
  10. A Consumer who has withdrawn from the Sales Agreement is obliged to bear:
  1. additional costs incurred by the Consumer in connection with choosing a method of delivery of the Goods other than the cheapest standard method of delivery offered by the Seller,
  2. the direct costs of returning the Goods; the amount of these costs depends on the size and quantity of the returned Goods, and if all the purchased Goods are returned, the amount of these costs should be similar to the costs of delivery of these Goods to the Consumer by the Seller.
  1. In the case of deliveries outside the territory of the Republic of Poland, a Customer who is not a Consumer shall deliver the Goods subject to complaint to the place indicated by the Seller at their own expense and risk.
  2. The Consumer shall be liable only for any reduction in the value of the Goods resulting from their use in a manner exceeding that necessary to ascertain the nature, characteristics, and functioning of the Goods.
  3. The Consumer shall not have the right of withdrawal in the cases specified in the provisions of the Consumer Rights Act, i.e., in particular in the case of a Sales Agreement:
  1. in which the subject of the service is non-prefabricated Goods, manufactured according to the Consumer's specifications or serving to satisfy his individual needs;
  2. in which the subject of the service is Goods that spoil quickly or have a short shelf life;
  3. in which the subject of the service is Goods delivered in sealed packaging which, once opened, cannot be returned for health or hygiene reasons, if the packaging was opened after delivery,
  4. in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items.

 

Par. 11a Force Majeure

  1. Neither Party shall be liable for non-performance or improper performance of obligations under the Sales Agreement to the extent that this is caused by Force Majeure.
  2. The Party affected by Force Majeure shall immediately notify the other Party of the occurrence and expected duration of the obstacle and shall exercise due diligence to limit its effects.
  3. The running of contractual deadlines shall be suspended for the duration of the Force Majeure event. The provisions of this paragraph shall not limit the Consumer's rights under mandatory provisions of law.